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Terms & Conditions: 1. Booking
conditions and reservation procedure: A person who wants to make a
reservation must be over 18 years of age and have a valid credit card. You warrant that all the information
you provide to us is true and accurate. A person who made the reservation is
responsible for the validity and accuracy of information and credit card
details. The Transfer provider company does not bear any responsibility for
wrong entries or false information. A person who enters details to place
the reservation for the group, accepts the terms in the name of the whole
group, and is responsible for the whole group. You must not use the website for
speculative, false, or fraudulent bookings. Reservation is carried out online,
by filling all the necessary forms or through an authorized agent/distributor
only. Reservation must be made at least 72
hours before the start of transfer. All Transfers are for the transport
of passengers from the “Going from” location to the drop-off city of the
journey. Drop-off cities can be selected from
the “Going to” menu of our transfer reservation page. Exact drop-off locations
can be any ware within the city limit or any other place listed under the
location list. All transfer prices shown are per
vehicle and it is not allowed to exceed the maximum passenger limit of any
vehicle category. When the number of passengers is
exceeding the passenger limit of any vehicle category, the price given is for
two vehicles. Look carefully at the Pax / Vehicle and Number of Vehicles on the
search results. Our responsibility is limited to
transport passengers only up to the agreed Drop-off location or to the nearest
possible location accessible by car. We do not accept changes to the
drop-off point during the journey. 2. Children
and persons with special needs: Children under 18 cannot use our
service unless they are accompanied by an adult. People who have special needs such
as disabled people with wheelchairs are obliged to verify the availability of
suitable facilities or services before making the reservation. 3. Luggage: Each passenger is permitted to bring
the standard suitcase or travel bag, and one piece of hand luggage, the same
size that is allowed in airline traffic, a total of two pieces of luggage.
Luggage must be properly marked with the name of a passenger. Excess baggage is
allowed only when there is enough room. The Transfer provider company is not
responsible for the content of the luggage. The SRILANKATRAVELBOOKING.COM, LJ
INTERNATIONAL INC., the transfer provider company or any of its contracted or
sub-contracted drivers will not accept responsibility for loss or damage to the
luggage. Clients are responsible for ensuring that their luggage is
loaded/unloaded at all times, if accompanying the luggage on the journey. The
Transfer provider company and it’s contracted or sub-contracted drivers have
the right to refuse any client due to the client having excess luggage which
would result in the vehicle being unsafe whilst in motion. 4. Payments: After making an online reservation,
your booking is guaranteed but not completed until you pay the total amount due
for the reservation. Those who pay only a partial payment at the time of
booking has to pay the balance amount on arrival. If the customers refuse or
fail to pay the balance amount, the reservation will be cancelled and no refund
will made. Payments are completed when the
Credit Card Company accepts customer’s credit card, and the transfer of
payments are successfully completed. Your credit card will be debited immediately
after making your reservation. The charge will be in US Dollar ($) currency and
your bill will state: “SRILANKATRAVELBOOKING”. No bargains will be accepted at the
journey starting point. When the reservation is made, the
customer will receive an e-mail confirmation. It is a customer’s responsibility
to provide the correct and valid email address at the time of booking. We
advise you to print the booking confirmation at the time of booking, before
leaving our web site. It is the responsibility of the
customer to verify that the information on the confirmation email is in
accordance with the travel product that they have purchased. Customer is required to show this
booking confirmation/voucher to the driver/agent before boarding the vehicle,
along with a valid document that proves the customer’s identity (identity card,
passport, driving license). 5. Changes
and cancellations: If you need to change or cancel your
trip or any portion of it, your request must be received in writing. If you do not cancel your
reservation, your failure to arrive (no-show) by the agreed arrival date and/or
time will result in the cancellation of your entire reservation without any
refund. We will not make refunds to credit
cards, other than the credit card that was used for your booking. A passenger under the influence of
alcohol, drugs or other controlled substances won’t be allowed to enter a
vehicle and will not be entitled to a refund of the amount paid. Changes: Changes requested before 72 hours of
the travel time are free of charge. No changes will be accepted less
than 72 hours before the transfer unless there is a flight delay. No extra charge will be levied for
the changes made on flight delays. All changes are subjected to
availability. Cancellations: Cancellation made 72 hours or more days
before the transfer will be free of cahrge. We will refund your deposit within three business days from the request. We do not accept any cancellation request less than 72 hours before the transfer.
6. Safety: All our vehicles are fully insured.
. If any additional coverage is required, it is customer’s responsibility to
obtain travel insurance before starting the tour. A passenger whose behavior endangers
the safety of driver, other passengers or other participants in traffic will be
removed from the vehicle, and reported to the local police department. Smoking, consuming food and
beverages, alcohol or drugs in the vehicle is strictly prohibited. Exceptions
to this policy are water and soft drinks in bottles. Everything else has to be
approved by the driver or Transfer provider’s representative. 7. Responsibility: SRILANKATRAVELBOOKING.COM or LJ
INTERNATIONAL IN. or its partners are not responsible for delays in any
services, arrival or departure caused by unforeseeable circumstances, such as
traffic crowds, extreme weather conditions, floods, storms, fires and so on
(force major), and is not required to indentify passengers. SRILANKATRAVELBOOKING.COM or LJ
INTERNATIONAL INC. or its partners cannot guarantee the exact travel time of
the transfer. All data regarding travel times are just an estimate. Clients who
continue to travel by other means of transport should leave enough time between
the end of the transfer and the departure time of another means of transport. In case that selected type of facility
or vehicle is not available for any reason, SRILANKATRAVELBOOKING.COM or LJ
INTERNATIONAL INC. or its partners can perform the transfer using another
appropriate facility or vehicle. All information collected about
clients is for internal use only and does not make available to any third
party. Client’s names and personnel information supplied is used for the
purpose of rendering services or to collect payment for service rendered.
Communication information (telephone numbers and email addressed) are used for
sending confirmations, information, inquires and services only. SRILANKATRAVELBOOKING.COM or LJ
INTERNATIONAL INC. or its partners shall not be liable for any loss, injury, or
damage to person or property, alteration of itineraries or cancellation in part
or in full, caused by climatic conditions, sea fire, breakdown of machinery or
equipment, acts of government or other authorities, wars whether or not
declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines,
medical or customs regulations, terrorist activities, or any other actions,
omissions or conditions beyond SRILANKATRAVELBOOKING.COM’s or LJ INTERNATIONAL
INC’s or its partner’s control. Neither SRILANKATRAVELBOOKING.COM nor any of
its affiliates or subsidiaries shall be or become liable or responsible for any
additional expenses of liability sustained or incurred by the tour member as a
result of any of the aforementioned causes. 8. Any
questions please contact us at: |